Kindness Hotel Hualien

We were at this hotel when the earthquake hit Hualien. We were very impressed with the staff and the professional way they handled the whole situation. The rooms were good sized and comfortable. We were happy to find out that they had a supper offer from 8:00-10:00pm and the added bonus of having washing machines and dryers without extra charge made the name of the hotel so fitting. We made use of the all day cafe where we could sit and discuss what we were going to do because the roads to the North were closed. We decided to stay one more night and enjoy the excellent hospitality.

We had a really good experience at the Kindness hotel. Staring from the front desk that was always sufficiently staffed and competent. Our rooms were clean (!), spacious and everything worked properly (temperature control, Japan style toilets etc). Breakfast was sufficient (some suggestions for improvement in the other section). Additionally, there were two coffee machines available in the lobby at all times and an ice cream and snack bar open most of the time And they served dinner every night. I would absolutely stay in this place again, very good value for money. The location is close to the train station which was convenient on our arrival and departure. Otherwise the neighborhood is not especially nice. But we got around (to hikes) with a driver and explored the town on foot.

Everything perfect in this hotel, starting with staff: all sectors, receptionists, restaurant/bar staff, housekeeping. Not only friendly and helpful but really efficient and supportive. Room was impeccably clean (no carpets but modern flooring!) and quiet despite central location (two minutes walk to the railway station). Service was excellent despite high affluence due to tourist groups and weekend. Complimentary, rich supper buffet and afternoon snacks including a well groomed ice-cream bar plus coffee/tea/juices for free. Ample choice for breakfast, both western and eastern style. A heartfelt recommendation if you stay in the area!

The staffs are nice and pleasant. Room is clean. The location is great, a few minutes walking distance away from the train station. What are the special features are (1) free washes and dryers (2) free bikes (3) besides free breakfast, they offer free dinner with decent quality and variety, which I have never seen elsewhere. We rented our bikes, wandering through the city and beachfront, and returned to the hotel. Took a shower and went to the dinner buffet after taking a rest. What a lovely day.

This was the second time we were staying in this hotel. Last time we were there during the earthquake and we were very impressed by the way the staff handled the whole situation. This time we were there during the typhoon and they did not let us down. They were exceptionally thoughtful about children and babies and making the family comfortable. We highly recommend this hotel.